How to Cancel Xbox Live on Different Devices

Oct 17, 2020 12:00 PM

Photo by Corentin Detry from Pexels.
SHARE - Xbox Live is an online service for Xbox One. This online service allows you to play various games, use many apps, watch movies and TV shows in HD quality, live events, and even play music on your TV. 

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When you make an Xbox Live account, you will be able to enjoy many other interesting features that the service offers, such as adding or blocking friends and games and even personalize your own home screen. You might be interested to experience it on your own and apply for a subscription.

You can also cancel your subscription anytime you want. Canceling an Xbox Live subscription can be done in several steps. In this article, Tripboba will share with you how to cancel Xbox Live in different ways, such as from your computer and console.

So, how to cancel Xbox Live subscription? Keep reading and you will find the step-by-step instructions on how to cancel an Xbox Live subscription.

1. How to Cancel Xbox Live Subscription on Your Computer

Photo by Alexandru Acea from Unsplash.

Before you cancel your Xbox Live subscription, you have to make sure that you really want to cancel your account. Although canceling your subscription will not affect your Gamertag, saved files, and achievements.

But instead, you will lose access to Games with Gold Games. In order for you to be able to play them again, you should restore your Xbox Live subscription. So, how to cancel Xbox Live subscription? You can follow the instructions below to do that.

Step 1. On your computer web browser, go to and sign in using your Microsoft account.

Step 2. Next, select the ‘Services & subscriptions’ menu on top of the screen and you will be directed to the services & subscription page.

Step 3. After that, find the subscription that you want to cancel, in this case, Xbox Live. Choose the ‘Xbox Live Gold’ menu and select the ‘Manage’ button.

Step 4. Next, select the “Update or cancel subscription’ menu on the right-hand corner of the screen. A pop-up window will appear and choose the ‘Cancel subscription’ option.

Step 5. Lastly, click the 'Confirm Cancellation' to finalize the process.

2. How to Cancel Xbox Live on Xbox One Console

Photo by InspiredImages from Pixabay.

Besides canceling your Xbox Live subscription from a PC, you can also cancel your subscription from the Xbox One Console. So, how to cancel an Xbox Live subscription on Xbox One console? Here are the steps that you can follow to do it.

Step 1. On the home screen, press the home button on a pop-up window will appear.

Step 2. On the menu bar, go all to way to the left until the ‘System’ menu. Click it open and scroll down to the ‘Settings’ menu.

Step 3. Open the ‘Settings’ menu and a ‘General’ window will appear. On the left menu bar, go down to the ‘Account’ option.

Step 4. Open the ‘Account’ option and an ‘Account’ window will open. There are several options that are shown, now choose the ‘Subscriptions’ option and click to open.

Step 5. The ‘Subscriptions’ window will show you the subscriptions that are currently active. 

Step 6. Choose the ‘Xbox Live Gold’ box and click to open. Next, choose the ‘View and manage subscription’ button and click to open.

Step 7. After that, choose the ‘Manage’ button on the right and click, you will be directed to a new window.

Step 8. Choose the ‘Cancel subscription’ button on the right. A pop-up window will appear and if you are sure about the cancellation, then you have to press the ‘Confirm Cancellation’ button.


If you are not sure about canceling your subscription yet, you can choose to turn off the recurring billing instead. If you turn off the recurring billing, your subscription will be canceled on the date shown and you won’t be billed in the future. 

If there is no option to cancel, it could be because there’s a past due to the charge on one of your subscriptions. You have to pay for the subscription first in order for you to be able to cancel your Xbox Live subscription.

If there’s no past due to charge subscription but there’s still no option to cancel, you might need to check whether or not you signed in to the right account. 

You may choose to get a refund if you purchased your subscription within 30 days. Select the ‘Cancel immediately and get a refund’ button and ‘Cancel subscription’.


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